Contact Us

Q: Do you offer prescription lenses?

Yes. You can order frames only or add your prescription through our support team. We’ll guide you on lens options, coatings, and PD/seg height measurements.

Q: Can I change or cancel my order?

We can modify or cancel orders that haven’t shipped yet. Contact us as soon as possible with your order number so we can assist.

Q: Are your Prada products authentic?

We source products from authorized distributors. All items are genuine and arrive with original packaging and documentation when provided by the manufacturer.

We’re here to help with product questions, prescriptions, orders, shipping and returns.

Reply within 1–2 business days
Expert eyewear guidance
Secure, privacy-first support

Email Support

For the fastest assistance, email our team with your question or order number.

[email protected]

Response: 1–2 business days
Languages: English

Business Hours

Mon–Fri: 9:00–18:00 EST
Sat: 10:00–16:00 EST
Sun: Closed

We reply outside of hours as soon as possible.

Mailing Address

240 W 40th St, Suite 1203
New York, NY 10018, USA

Open in Maps

Online store only. Visits by appointment.

Send us a message

Complete the form and we’ll get back to you within 1–2 business days.

For order-related requests, include your order number.
For prescription assistance, add your PD and lens preferences if available.
Your data is handled according to our Privacy Policy.

Visit or send returns

Returns should be sent to our New York address with your order number clearly marked on the parcel. To visit in person, please contact us to schedule an appointment.

Pack items securely in original packaging.
Include all accessories, cases, and paperwork.
Use a trackable shipping service and keep your receipt.

View full Returns Policy

Frequently asked questions

How long does shipping take?

Orders typically ship within 1–3 business days. Delivery time varies by destination and carrier option. See our Shipping Information for timelines and costs.

What is your return policy?

Unused items in original condition can be returned within 30 days of delivery. Prescription lenses are final sale once cut. Read our Refund & Returns Policy for eligibility and steps.

Do you offer prescription lenses?

Yes. We offer single-vision and other lens options. Share your prescription (including PD), and we’ll advise on lens materials, coatings, and suitability for your selected frames.

Can I change or cancel my order?

If your order hasn’t shipped, we can usually modify or cancel it. Contact us immediately with your order number for assistance.

Are your Prada products authentic?

We source eyewear from authorized distributors. Items are genuine and include original packaging and documentation when provided by the manufacturer.

Still need help? Email us at [email protected].